Lolitta Mohamed Suffian

Customer experience is an amalgamation of every single touchpoint and interaction with the brand, product or service. It is imperative for businesses to empathise with their customers in all their interactions, and to adopt an all-encompassing view of the customer journey.

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Head of Customer Experience

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Fostering a Human-Centric Approach in Today's Tech-First World

With technology developing at light speed, it’s more important now than ever to keep the human touch alive – discover how to remain human-centric in your customer experience.